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Alma: Accent XL, Harmony XL, Pixel C02 > Refurbishing of Alma Laser 570 Head

I recently purchased a laser from Med-Pro, it was an Alma Harmony Platform Laser. A month after the purchase the 570 head blew-out. Med-pro refurbished the head, however when I got the head back and hooked it up and fired it, the head now gives me a small kick back like a gun?? No one can answer what is going on??? I have used this system the past several years and never experienced anything like this, have you????


Thanks,
Michelle

11.26 | Unregistered CommenterMichelle

The idea of a handpiece giving a 'kick back' is terrifying! lol... I see that you posted this a while back. Has the issue been resolved?

I have worked with this unit the past three years. I'm wondering if this has anything to do with the cooling mechanism? Is the water rushing through the handpiece inadequately? Maybe pooling somewhere until you step on the foot pedal and then it rushes to the chill plate and creates force?

Have there been any adverse tissue interaction from this?

Michelle,
I am working with Moreno from MedPro in buying this handpiece as a part of the Alma Harmony Elite. Were they helpful in getting this corrected? I have had a positive experience so far but have not sent the payment as I am doing some last minute due diligence to make sure I am getting the right laser. Please give me your feedback about working with MedPro lasers.

03.15 | Registered CommenterLeigh Ann

DON'T BUY ANYTHING FROM THIS COMPANY. They charged me $40,000 for a broken laser machine and then claimed that it's happened during shipment! This company is a big fraud!!!! There are so many other victims as well!!! it's been now 2 years that I'm trying to get money back but they never take phone calls and answer you!! you're in a big trouble if you have a contract with them! you'll lose your money and won't get anything !!!

06.4 | Unregistered CommenterNelly H

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