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Alma: Accent XL, Harmony XL, Pixel C02 > what is wrong with the harmony from alma laser?

Can somebody explain to me why so much ironical comments about it?
Was my first option until I read this blog.......
I am new in the laser business ;)
so answer me before I buy it.

Larry: A lot of the really experienced users just don't think the Alma product is as good a device as some of the others. Many believe they are charging "Mercedes Benz" prices for their devices but their devicers are only basic Volkswagon quality.

If you look carefully at the Harmony specs -- and even compare side by side with some of the other devices -- you will probably see for yourself.

I personally have operated and owned few lasers. Alma harmony is one of the lasers I have. I think Alma is a good laser, and i dont see any wrong with it. I do think the price they are asking is very fair. I have the pixel, acnes, q-switched handpieces, and they all work really well.
It is a good system to start with.
i also have the syneron emax.
goodluck .

01.13 | Unregistered Commenterc.lee

its interesting where all these laser machines come from: Israel. And to be more specific? From the same factory!
I work with Harmony and Soprano. They are both excellent piece of equiptment. It always deliver results with minimum dangers and side effects which therapists/patient anticipate about. If you are new to laser, then this is the type of medical modality which is user friendly. However if you are seeking a modality which you can alter the pulse/duration/delay etc. Lumenis is a good one.

05.11 | Unregistered Commenterms laser

I own all 3 peices of Alma equipment. As a owner the machines are expensive and the company does not work with you well. If I had it to do over I would pick another company the machines do a good jb. But I get very frustrated with the company they do not work with you. When I choe this company i loved the saleman and trusted him they let him go a few months after and trying to get answers from them has been awful you you pay this kind of money they should help you make the most out of the machines,

I am in agreement with Ms. Laser. I think Alma is a great 'starter' laser. I guess that sounds a little goofy, but it really bars you out of using unsafe settings for the most part. Once a level of comfort is established move onto a more sophisticated platform that allows for more variables in energy settings and thus, more freedom.

I absolutley love the Harmony 540 for photodamage. I find it more comfortable and user friendly than the Palomar Starlux and Sciton BBL. I have worked with both units and really believe the Sciton is for providers that have a few years of laser under their belt. It's a strong piece of equiptment, has many variables in energy settings, and has such incredible upgrades in their handpieces.

I do NOT find myself using the 570 handpiece all that much. For those of you who do, I'd love to know patient selection.

What is your providing style? Specialty?

I've worked with about 8 platforms in my career so far and find that I have favorites for everything. In an ideal world I'd have about 20 laser platforms...lol. So, I understand the frustration of making the initial investment decision.

When it comes to laser hair reduction, I'm not the biggest fan of the Soprano so far. Even though it was a huge clunker and replacing the cryo spray was a pain...I absolutely loved working with the Candela Gentlelase 755 Alex for Fitz 1-111.

In regards to assistance from the reps and companies, I would just never factor that in to my buying strategy. They are there to SELL, not assist you in your day to day practice.

The one rep I've encountered who I've thought was fantastic was Bob Brindley, a PA and rep for Sciton out of Minneapolis, MN.

Hope all this helps. I'm more than willing to share personal trials and tribulations if it helps...lol.

Dear Deb Catania: I would like to thank you for being an Alma Lasers customer and investing in three pieces of our ten-product line. I would also like to assist you in obtaining the information you need. Customer service is important to us and we strive to provide a superior level of support. When something goes wrong, we want to acknowledge it, learn from it and fix it. Please contact me at your earliest convenience. 1-877-319-3832. Lake

i think most of the doctors giving positive comments on Alma lasers are in agreement with the company.They get incentives to promote the products.

05.24 | Unregistered CommenterDr leena

DO NOT BUY ALMA!!! At 4 months mine is in the shop for repair. Now I am having to send a head for repair. I have used it 3 times. For repairs under warranty it takes weeks (yes plural), but, they will lease you one for $1000+ to use during warranty repairs. Do not believe a word the salesman says. They will tell you anything to make a sale.

I agree, Alma's service and support are poor and unprofessional. We also purchased the alma platform and have had numerous problems. Luckily we also have other laser systems from Solta Medical and Sciton, Perhaps Alma should get some lessons on how to professionally and ethically conduct business and aftercare?

05.17 | Unregistered CommenterLaser Biz

I am getting ready to purchase a laser platform and would like advice. I am looking at Harmony XL from Alma and the XEO from Cutera, I have used the Harmony before, we really like the clear lift hand piece but the rest as far as hair removal IPL not so hot. The XEO I have not used except to demo the laser genesis once. What do you think of this platform compare to the Harmony? My patients want the clear lift treatment and the sale rep says that the laser genesis would be even better than the clear lift. The clearlift is I must say great at skin tightening and collagen building, I want to be sure patients are getting the same if not better treatment with the laser genesis if I decide to purchase this laser. Any thoughts?

07.17 | Unregistered CommenterSharan

I am getting ready to purchase a laser platform and would like advice. I am looking at Harmony XL from Alma and the XEO from Cutera, I have used the Harmony before, we really like the clear lift hand piece but the rest as far as hair removal IPL not so hot. The XEO I have not used except to demo the laser genesis once. What do you think of this platform compare to the Harmony? My patients want the clear lift treatment and the sale rep says that the laser genesis would be even better than the clear lift. The clearlift is I must say great at skin tightening and collagen building, I want to be sure patients are getting the same if not better treatment with the laser genesis if I decide to purchase this laser. Any thoughts?

07.17 | Unregistered CommenterSharan

I am getting ready to purchase a laser platform and would like advice. I am looking at Harmony XL from Alma and the XEO from Cutera, I have used the Harmony before, we really like the clear lift hand piece but the rest as far as hair removal IPL not so hot. The XEO I have not used except to demo the laser genesis once. What do you think of this platform compare to the Harmony? My patients want the clear lift treatment and the sale rep says that the laser genesis would be even better than the clear lift. The clearlift is I must say great at skin tightening and collagen building, I want to be sure patients are getting the same if not better treatment with the laser genesis if I decide to purchase this laser. Any thoughts?

07.17 | Unregistered CommenterSharan

I like the Harmony, I think it is a great piece of equipment and works well. That said, I hate Alma. They are a terrible company to deal with. The equipment breaks down a lot, is not at all reliable, and they take responsibility for NOTHING! They are money grubbing jerks, in my opinion, have no customer service skills, which is ok because after they sell you a machine you will never hear from them unless they want money.

selling for cheap my harmony 2007 xl with a 650 and 540 head. Works great!!! just replaced the heads. best offer gets it

07.17 | Unregistered CommenterSteve Chod

How is the Harmony Alma for hair removal? Side effects? Burns?

I want to buy a laser. Can u suggest me a good one to start with. My aim is to deal with scars and pigmentation. Suggest me the best one plz

04.9 | Unregistered CommenterKunal

I am a new laser technician and bought the alma harmony xl. Paid cash plus bought the 4 year $4000 warranty. There are definately serious issues after purchase. My hair removal hand piece broke down 3 months after purchase. It was shutting the system down. Service acted like they were doing me a favor to send me a loaner, while mine was getting looked at. Only 3 months, they did over night it and " fixed mine". Only to break down again 4 months later with the same problem. "Note" The warranty is for the machine only, which isn't clearly stated at purchase. Hand pieces are only warranteed 1 year, " for a reason" apparently. Now I have a loaner. Two months into that, water started pouring out of the head of the hand piece. I called the " 24 hour 7 days a week service technicians". They answer your calls, but ask if you are having an emergency. What classifies an emergency?" I tell him no, not life or death, but it causes me to cancel several days of income, would that be considered an emergency? Then the technician tells me he is in the grocery store, so he could not really talk. He also says, it wouldnt hurt for me to consider buying a back up hand piece!!! That took me over the edge. As if it would be smarter for me to have a few laying around as backup. Right now I am feeling duked to have bought one, in my mind. I would like to see if that answer worked for Mercedes? Buy our cars $100,000. And buy a few for when the others are broken. I am so not impressed with this companies people. All that being said, when the laser is working, I do get good results and I feel fairly confident using it. Service and salespeople are useless, and some, they don't call you back ever, like my sales rep Stuart. He was the best fraud I have encountered in my 55 years of life. He sold me on him alone. I believed him. Soft spoken, had all the answers. But i convenced myself, that's ok, he had a family to feed and I am just another dollar in his bank account. I would do more research to buy reliable equipment and probably don't pay cash up front. It doesn't make you a better customer, it makes you a hostage and a hopeless fool.

i have worked w 3 different Alma lasers over the past 5 years, and I think they are best overall laser. I have also worked with Palomar, Syneron, and Inmode. The Syneron broke down about 1 time per month (no lie) and we were constantly calling and rescheduling people and we were booked solid, so that was a major issue. The Palomar didn't seem effective and really hurt people with hair removal. The Inmode wasn't bad, but there was trouble with one of the hand pieces right away.

The thing about Alma is that it is a true workhorse! You can always count on it working effectively and most days our laser was running for a solid 5 hours and this was over years. All hand pieces are easy to remove and replace and they really hold up over time.

Most importantly, if you do have a question or ever need anything, the sales person is by FAR the most responsive ever. He helps with open houses and special events and responds immediately. I continue to be impressed by him!!! And remember this has been over years and years. I recently called Alma with a technical question on the weekend expecting no response until Monday, since off hours. They actually called me back within the hour with a technician to answer my question. Hands down the BEST laser company, BEST sales rep, and more importantly most effective laser for all skin types and colors. The clients were extremely happy and that is the bottom line.

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