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Cosmetic IPL Laser Reviews & Comparisons > Cynosure Elite vs. Candela Gentlemax

Please help me decide between Elite and Candela Gentlemax .Has anyone ever tried both, is anyone able to compare?Is the Gentlemax Freon really dangerous and FDA not really approved as a unit but as part of the machine? Is there a catch I should know about any of them?

03.7 | Registered Commenterelda2009

I have not used the Gentlemax but I have 4 Candela lasers including the Elipse IPl. I wish I had room for a 2nd Gentleyag. We've had the GentleYag and GentleLase for 4 years. They are reliable workhorses that bring in significant revenue. Last quarter 2008 our laser revenues were up 17%. Jan 2009 and Feb 2009 we were up 18%. I can count on these lasers to keep bringing back clients all year round even in this economy.
Candela's marketing stinks but that is the only negative thing I can say about them after using their lasers for 7 years. We started with the V-Beam in 2002. Service is great and the lasers really work.

I have been an extremely loyal Candela user for 8 years (gentleLase). I believe it is hands down the best laser for hair removal on skin types 1,2 and 3. In June 2008 I purchased a GentleMax and it has given me nothing but trouble. I have just the Alexandrite it in and only offer hair removal on Fitz 1,2 and 3. For some reason this laser hurts more than the GentleLase and it has left many people with red marks for 2 weeks. One of my patients ended up at an urgent care center a few hours after her treatment because she thought she must have been burned, her legs were so red and painful. The doctor told her she wasn't actually burned but was certainly close to a burn. A week later the marks were still visible. We had the laser set at 10j with an 18mm tip which is a very low energy and she was not tan or on any medications. I'm sure the marks will resolve but the GentleLase never, ever gave results like that. I have told Candela repeatedly that there is something wrong with this laser and am in the process of returning it for a GentleLase.

04.15 | Unregistered Commentersherkr

I finally bought the GentleMax with no regrets compared to Elite, but the marks you report are a true trouble already!!!
I even had burns at the 2nd lowest setting for vascular lessions, in 2 people!I hope they find out what is wrong soon, I don't want to loose any patients from burns and spots that were not really my fault.I am from Greece and I can not stop them from going to the beach or even walk around the city!Has anyone tried ignoring the dark spots? Will they even out with some tan and eventually not be so obvious?

06.11 | Registered Commenterelda2009

Hi elda2009

Welcome to medspa forum.I am from Greece too.Elite is superior to GentleMax because it has a better cooling system (air cooling vs Freon).I think that the Nd YAG 1064 modules of both of them don't have enough power because they are flash-pumped Nd YAG lasers and the quality of their beams aren't so good as a diode-pumped Nd YAG laser has.For this reason they need higher fluences for a good result in vein treatment but this has the risk of adverse reactions.

06.11 | Unregistered Commentercharry

I have tried both the system as a patient as I can assure you the zimmer cooling device Candela suggests is much better - I had a patient yesterday that agreed joyfully with me- she called it pain free! She did like it surprisingly more than the Freon. Today I had the opposite, a patient who could not tolerate the cooling and wanted the freon! You can never tell what "cooling" type they are!!!!

06.11 | Unregistered Commenterelda2009

I have been an extremely loyal Candela user for 8 years (gentleLase). I believe it is hands down the best laser for hair removal on skin types 1,2 and 3. In June 2008 I purchased a GentleMax and it has given me nothing but trouble. I have just the Alexandrite it in and only offer hair removal on Fitz 1,2 and 3. For some reason this laser hurts more than the GentleLase and it has left many people with red marks for 2 weeks. One of my patients ended up at an urgent care center a few hours after her treatment because she thought she must have been burned, her legs were so red and painful. The doctor told her she wasn't actually burned but was certainly close to a burn. A week later the marks were still visible. We had the laser set at 10j with an 18mm tip which is a very low energy and she was not tan or on any medications. I'm sure the marks will resolve but the GentleLase never, ever gave results like that. I have told Candela repeatedly that there is something wrong with this laser and am in the process of returning it for a GentleLase.

10.12 | Unregistered Commentersherkr

Elite is better, you get more treatments out of any Elite vs any Candela laser. The heads in the Candela don't last 1/4 as long. Elite is far easier to work on and is super reliable if, like everything else, it's cared for by someone who knows what they are doing.

Every Candela user I have helped constantly are dealing with Cryogen problem, and major head repairs and handpiece slider issues. Every Elite I have sold and work on, run virtually trouble free for years and years. Just check what people have to say on here and the web about what I've done for them.

Thanks
Leon
Independent Laser
608-287-4750

11.1 | Unregistered CommenterLeon

I have had both units in my office, candela for 3 years and elite for 2 and found that functionally very similar. With the decrease in hair removal prices I have swayed from using the candela as much with the disposable being somewhat costly. Functionally again I think they are both very effective but have had serious maintenance issues at times with the candela. Both have extremely expensive maintenance contracts ~8,000 per year but I have to keep it on them being the one keeps breaking. The elite seems to be a workhorse and has done well for my office

The Light Age Epicare Duo is functionally, and technically superior to both- as well as more cost effective. In fact- the manufacturer is the inventor of the Alexandrite laser, and the original model on which both the Candela GentleLase/Yag/Max line is based, as well as the Cynosure Apogee line (the laser was called the 5100, and Cynosure's version was the 5500).

No lasers on the market can compare to this line with regard to safety, reliability, profitability, customizability, and liability protection (it has many features designed to protect your liability).

can anyone please share with me how do you obtain maintenance warranty on cynosure after the extended 2yrs warranty?are you buying it from cynosure?or a third party?if so what is the cost per year?Thanks

07.1 | Unregistered Commentermarina

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