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Medical Spa MD is a world-wide physician community for clinicians in skin clinics, laser centers and medspas with thousands of physician members around the world. By using this site you agree to our terms of service and fine print.

Solta: Thermage & Fraxel > Fraxel Error codes

purchased 2008 Fraxel restore and it works great. However bought tip from 3rd party and software on system recognized unauthorized tip and locked system out even though tip was marked and packaged as original fraxel tip. I contacted Fraxel and of course they want $20,000 to certify which is not a financial option for me. Any service techs known that may be able to help?

07.27 | Unregistered CommenterDarrell

Darrell where are you located??? we have a good company that will repair fraxel.

07.28 | Unregistered Commenterlaserdoc

Hi Darrell,
I am from Australia. We recently bought a 2008 Fraxel Re-store (same as yours) & we are waiting for the tip.
Your comment got me concerned. What if I am sent a tip from a third party & the system locks?
Would you know any source to get correct tips? Please e-mail me at:
Your help is much appreciated. Thanks. Alan K.

07.29 | Unregistered CommenterAussieSpa

Hi Darrell,
How did you go with Fraxel Tips? Can you get them directly and how much?
Kind regards,
Alan K.

08.17 | Registered CommenterAlan Kavaz

Hi LaserDoc, Who can repair a fraxel???? My Fraxel restore broke last year, I spend 6 months and cannot find anyone who can fix it, so I end up paying 20000 USD for recert.

To laserdoc: please let us know how we can get a hold of your company to repair our fraxel? we are located in rancho mirage, ca.

10.10 | Unregistered Commenterpoohcarrot

If you need to repair fraxel or need the permanent fraxel tips, please email me at

Thanks a lot!!

05.11 | Unregistered CommenterJason

Hey guys,
If your restore machine breaks down,
Just let me know. I can fix your fraxel at very competitive price.
Just email me at

07.17 | Unregistered Commenterjason

Need your help ASAP. Please let me know if you can fix our Fraxel.


03.17 | Unregistered CommenterTerry

A total ripped off

03.18 | Unregistered CommenterVivi

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