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Wall Stree Journal Article on Medical Spa Franchises: Medspa boom is a bust for some

Via Wall Stree Journal. Read the entire article here.

Read the Medical Spa MD series: Inside a medical spa franchise.

Medspa Boom Has Become a Bust for Some

a.medspalogos2.gifBy RHONDA L. RUNDLE
November 21, 2006

...Medspa ownership turnover generally reflects business stumbles rather than safety issues. Ms. Leavy says many of the troubled spas are affiliated with franchise chains with flawed business models, such as those requiring too much of a franchisee's revenue to go for marketing. (She estimates that about 10% of medspas are franchises, although other industry experts put the percentage at 30% or higher.)

Several Sona franchisees, though not Mr. Nebot, are in private arbitration over problems that include misrepresenting a complicated business as a turnkey operation and failing to provide needed support. Sona officials declined to comment.

Several franchisees of Radiance MedSpa Franchise Group PLLC, a franchiser in Scottsdale, Ariz., say the company's financial projections overestimated revenue and underestimated initial start-up costs, including working capital.

The president of Radiance, Charles L. Engelmann, recently said: "There are currently 32 open stores and we will have 47 or 49 open by the end of the year. None of the stores have closed." He also acknowledged that some franchisees are attempting to get their money back.

One common pitfall for medspa operators is the failure to properly account for prepaid services, such as discounted packages of laser or light-based facial treatments. At Mr. Nebot's shop, for instance, clients would routinely pay $1,000 in advance for a package of laser hair-removal treatments to be delivered over a year or more. The shop's rooms were then filled with nurses treating customers who had paid months earlier. Finding new customers with fresh cash was a constant struggle.

Mr. Nebot says he felt like a cartoon character, "running faster all the time but falling further behind." He used radio advertising to draw more clients, moved to a larger space and extended his operating hours. To avoid alienating customers, he gave away free treatments to those who complained that their hair kept growing back after they finished the five-treatment regimen they purchased.

In the wake of the recent legal changes in Florida, some medical-spa owners there must shell out an extra $60,000 a year or so to a dermatologist or plastic surgeon to oversee operations.

"I can't be my own medical director any more, which is an added expense I can't afford," says one Florida physician who is not a dermatologist. He says he is "facing personal bankruptcy and trying my best to get out while there is something left for my family" after miscalculating what it would take to market, advertise and build his business. Indeed, many medspa owners are doctors who hope to make easy cash at a time when income is shrinking from their traditional medical practices.

Some franchisers have run afoul of state regulators by violating laws against the corporate practice of medicine. In February 2005, California denied a franchise application from HealthWest Inc., a Los Angeles firm that had more than a score of Inaara MedSpas around the country. California ruled that HealthWest had "falsely represented" to owners that they could legally own a medspa without a medical background. HealthWest has gone out of business, but some Inaara shops broke away from the founders and still are operating as independent, stand-alone shops. (Note: The former owners of HeathWest are now 'licensing' medspas under the name Solana.)

Another bust was Skin Nuvo International LLC, which filed for bankruptcy and sold its 37 stores to a private equity firm that in turn sold them to Pure MedSpa, a Toronto company.

Sleek MedSpa, a closely held chain in Boca Raton, Fla., recently acquired SkinKlinic's Fifth Avenue flagship in Manhattan, but SkinKlinic's two other stores, one in Las Vegas and the other in Greenwich, Conn., have closed. SkinKlinic's founder, Kathy Dwyer, is a former senior executive of cosmetics giant Revlon Inc. Attempts to reach her for comment were unsuccessful...

Reader Comments (2)

Another medical spa franchisee closing its doors and trying to sell the business...


Over several years I went to Radiance (okay, a year and a half, LOL). Initially they were a high class joint and I really loved going to the SPA to get my girls weekend off and pretty up for my hubby.

The owner was a sweetheart and was a young pretty 30-something and had retired from the same line of business (sales) my husband was in. The first doctor, Lynn was a sweetie and was a beautiful woman. I saw less of her but there were 2 Kathleens there and both treated me nicely and always said to call them Kathleen. One was a doctor and the other was a nurse. The doctor Kathleen was stunningly beautiful and was in her 30's and said she had botox and lazers herself. The nurse Kathleen was very pretty and was a young 20-something who needed no work.

They told me that I was beautiful and they would help take care of some of the fine lines everyone gets and I was a young looking 40-something to begin with, so that was sweet.

The Botox was nice and the treatments felt like a little pin-prick. The lazer room got really really hot and had poor ventilation. I had one peel but really didn't like it even though it did help out along with botox.

The problem is that Lynn and the two Kathleens left and they had this salesperson that was not a doctor or nurse telling me what I needed. The lazer treatment started to give me a sunburn and hurt where it didn't when their nurse did it.

Dr. Gary (Vela) told me he could do some work. I am a beautiful woman and refuse to go under a knife. I run and have the body of a 20 year old but the sun and the beach took their toll. I don't need work and he was offensive in trying to upsell me.

The owner didn't return my call, but I didn't appreciate a non-doctor or non-nurse telling me what I needed and I certainly did not like the new old lady that they hired.

The pushy saleslady pushed me into buying a follow-up package for my armpits and my bikini line as well as Botox, telling me I had a year to use it and the discount was a great deal. It was a great deal IF they would have stayed in business. Needless to say that a few months later they were closed and going bankrupt. The other Radiances would not honor my treatments when this one closed and no one answered my calls from their office or their corporate office.

I am waiting for the bankruptcy information to see if I will get anything. My husband and I have another year to file suit against corporate Radiance and we may just do that if we get nothing back.

They are a bunch of theives!

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