Medical Spa MD is a community of 28,000+ plastic surgeons, dermatologists, & aesthetic physicians practicing cosmetic medicine worldwide. FREE Medical Spa Deals for Clinicians

About   |   Advertise   |   Press   |   Contact

2nd MD - Boarded US physicians work from anywhere.
Medical Justice
Relentlessly protecting physicians from frivolous lawsuits.

More control of your income, career, and lifestyle as a physician.

Medical Spa MD is a world-wide physician community for clinicians in skin clinics, laser centers and medspas with thousands of physician members around the world. By using this site you agree to our terms of service and fine print.

« 5 Questions To Ask About Your Medical Spa Web Site. | Main | Medspa Staff: Supporting customer decisions. »

Medsurge Advances: Email

email_symbol.gifI've had some nice emails this last week that I'll share:

From Medsurge Advances:

Just wanted you to know that I have been reading and occasionally posting on your site for about 6 months now and I think the site you have created was a stroke of genius for several different reasons: You have given many med spa owners a forum to share ideas on how to run a profitable business. You have given a forum to those considering getting into the business where they can seek advice, albeit much is by reps in hiding ( my own company included) You have created a great marketing tool for Surface Med Spa's...
Travis Mahan
Dir. Business Consulting Services
MedSurge Advances

Reader Comments (125)

I have been following this site for quite some time now. I am a Medical Spa Owner with no ties to any companies (except for my own). Although there is a lot of information on this site, the majority just seems like a plug for Surface Medical Spa and Jeff Barson Consulting.

You only touch on the tip of the iceberg when it comes to answering questions that your visitors have - perfect for making them want more (more of Jeff Barson Consulting).

Hi there Rick,
Glad to have new visitors to the site. Sorry to hear that you seem to have such a low impression of me. Let me clear that up for you. I generally don't do consulting. (I do occasionally and have exactly one clinic that I'm working with now of which I'm a part owner.) I do receive between 5 and 10 emails a week from physicians looking for help, but I just don't have time.

The money that I do make from this site generally comes from the ad words... about $2 a day, and the occasional ad placement. If that seems as though I'm gouging, sorry. I guess you've received enough positive reinforcement that you've been 'visiting for some time'.

I'm surprised that you think the majority of the information on this site is a plug for consulting services that I generally don't offer. But I certainly do own this site and since it's my blog, I'll write what I damn well please.

If you want some respect, provide some value or identify yourself and link to your site. I could care less what some anonymous first time commenter who invites themselves into my house and then shits on the rug.

Perhaps you'll feel more kindly towards me in the future. In any case I'll not loose any sleep,

I'll leave your comment up as a warning to all those gullible readers who might not be as perceptive as you are.

If the comment above sound's too nasty, please forgive me. It's late and I've got a hangnail.

Has anyone attended a Medsurge 2 Day Cosmetic/Laser CME course? I'm thinking about going to learn but didn't want to waste my time if it's just a long biased sales pitch for their services and equipment.

09.10 | Unregistered Commenterjmd

Travis Mahan- I don't think 'Spas" is a possessive word.Just thought you should know that as a business director. About this website, it's growth (that is possessive) is limited because there is a very limited number of medspa owners and it will never really blow up as the market demand limits this.

09.14 | Unregistered Commenteranonymous

to Rick Stevens-are you kidding me?
This site has provided value on many different levels. Since I left my former employer and gone into a more indepth role in the medical spa field, I cannot tell you what a valuable resouce this site is..Nothing else like it exists as a resource and I can't believe you would knock a site that provides as much info as this does, real time, no pitches to suffer through for FREE.
Where else is there a forum for doctors, nurses, aetheticians and Clients all in one space sharing information on what is basically the same subject?
Every day I lurk, and everyday I learn. Sometimes the information is completely over my head and sometimes I just shake my head at the arogance some people have.

Perfectly said.

09.16 | Unregistered CommenterDermgal

With regard to MedSurge Advances. I opened a medical spa 2 years ago and am now going out-of-business. I bought my lasers through medsurge and received training as well. I'd like to offer both positive and negative comments. A caveat before I get started--I have not been in much contact with them for the last year or so, and things may have changed....
Positive: with regard to their Policies and Procedures conference--is this the one through empire training? I thought it was a very good intro and not a high-pitched sale. They do use their lasers for all the hand's on, but I think their lasers are very good. Which is my second point--the lasers are high quality and I've had excellent results. Also, I've never had a problem reaching whatever personnel I needed for my questions/problems.
Negative: The cosmeceutical line, Bellederm, is actually privately labelled Bionet Aesthetics. Although I like many of their products, you can get your own label or buy through bionet. There are many ways to get their other Bellederm supplies (e.g. headbands, swabs, etc) much cheaper than their prices. Also, I bought too many lasers in the beginning, and they certainly didn't stop me. I naively felt like my success was their primary concern, and lost sight of the fact that their sales were. Oops. The major problem, however, was the proforma they provided was very misleading. Although the expenses were right on, the income per client was twice what I ended up receiving, and that was with attending many marketing courses and having one of their consultants plan an open house and spending $5000 to $6000 per month on advertising. I don't think there are many populations where people will pay the prices they recommend for many of their laser procedures. I've come to be suspicious that the people who stand up during their marketing conferences and say they made $60,000 at their grand opening are plants. No one I know personally has had anything remotely close to that kind of success.
(By the way, I am looking for someone to assume my leases or purchase my equipment! Really.)
Good luck.
Cindy Collins


Go ahead and post your equipment on the site. If you look to the upper right side there is a classified area and Jeff lets you do it for free. Ther are likely a few of us looking for equipment. If you have any treatment chairs/tables I may need them. Where are you located?

10.19 | Unregistered CommenterLH

Dear Cindy,
I bought all MedSurge equipment and your comments echo my experience. After nearly two years I am also considering selling up. I am still not sure whether to "tough it out" a little longer or cut my losses now.
I would like to be able to talk to you further to share experiences.

10.25 | Unregistered Commentertwhitley

I personally have been using this site for a lot of information and found it to be very valuable. If a current franchise owner had not directed me to come here (BTW, my heartfelt thans to whoever you are!), we would have made a very expensive mistake. So Thanks Jeff and all the smart contributors (you know who you are!)

10.26 | Unregistered CommenterFlnmd

I have two exam tables. They're both Earthlite. One is an Ellora Electric Lift Salon Talbe, the other is a calistoga stationary salon/spa table.
I am in the Phoenix, AZ area.

I am very unhappy with Medsurge Advances as a company. They have a very good sales pitch, MedSurge is more concerned with their sales than the actual success of the physician. Their business plan is totally false, it is just another sales pitch.
Any questions, please email me.


Please let us know more about your experience.My partner and I opened a medSpa with MedSurge's help and have been entirely frustrated, angry and disgusted with their lack of commitment to their contract.We have a lot more to say and will share our story on this blog soon. But, suffice to say in our area Medsurge "helped" 3 physicians (including us) to open Medspas and 2 of them are now gone( both within 1.5 years). Now, it looks like it will soon be our turn if we can't get help in other places or through other people. When we were working with Medsurge, these Medspa were open and then shut within the time we were opening and MedSurge told us that it was due to physician issues and lack of interest,etc., which we now know is not the case. We have spoken with Travis and his gang and of course they will tell all that we did not follow their ideas, but NO ONE ever came to see how our Spa was doing, how the Market is here after the Grand Opening which actually was sold to us as 3 month follow up. Anyway, we will never work with Medsurge, we are trying to get rid of their lasers and get out of the horrendous leases that they got us involved in and hopefully move on and try and keep our heads above water. I will let my partner tell a little more of our story later. Thanks! MG & GM

01.10 | Unregistered CommenterEAMS

I have enjoyed reading this web site. It's a source of entertainment! Also, some good opinions, Thanks!

01.10 | Unregistered CommenterNorCalRN

To anyone who is considering MedSurge Advances,

This message is to anyone who may be entertaining the possibility of using MedSurge Advances as a MedSpa consultant. Don't use MedSurge Advances!

My partner and I attended an Empire Training course and unfortunately were influenced by the numerous MedSurge sales people. After months of debate, attending numerous conferences, and speaking with physician references we signed a contract with MedSurge Advances. To begin, the business plan was way off the mark, estimating an average of $500,000 in sales the first year. MedSurge pushed for us to offer many services (in order to be a competitive spa) and we purchased many lasers. This was a mistake. Furthermore, we have outrageous loans. We have recently learned that our financial lender contact person doesn't even work for the lender - he was yet another sales person who was affiliated with MedSurge Advances. Once our spa was open, MedSurge "disappeared". They did not complete their 3- month follow up analysis (per the contract). Before we signed we specifically asked what help MedSurge would provide if the medical spa was unsuccessful. We were told about a "rescue" program that entailed numerous visits by the MedSurge team to help the spa get back on track. The visits were supposed to help with our marketing and overall assessment of day to day business. This was an empty promise. When we requested the rescue plan we were told that none existed, but we could pay another consultant $5,000 per month for advice.

Fortunately our business is now growing, but it is slow and without a profit. Our plan for success is to do the opposite of what MedSurge advised. For example: we have eliminated the high pressure sales approach and offer more affordable packages. We are pleased to learn that Bionet Aesthetics is the supplier of MedSurge's BelleDerm products. Now we can eliminate any ties to MedSurge - the skin care products are good, but are available for less at Bionet.

In summary, if anyone is considering MedSurge Advances please consider the above comments. If anyone wishes to comment, I will be happy to respond. GM & MG

01.10 | Unregistered CommenterEAMS

We are all ears EAMS!!!


01.14 | Unregistered Commenterdocnick

If anyone reading this message is considering Med Surge Advances for equipment or supplies, please read this. We bought multiple pieces of equipment from this company as they advised to create a successful medspa. They indicated that our open house/ grand opening would bring in at least $80k. We found out later that even the high end medspa on Rodeo Drive only did $40k. To our disappointment, the company fell through on all promises and agreements. The training was ok so we thought, then our staff was retrained by someone else who said that the trainer we had was no longer with the company and did not train us properly.

I could give you more, but needless to say my partner and I are very unhappy with MedSurge and hope to seek some sort of legal action in the very near future.

Please be very cautious. What sounds too good to be true....usually is.

Medsurge Advances is one of the worst companies around. Their business plan is a sales pitch, and totally inaccurate. I was naive to think that Medsurge is actually concerned with the success of the physician. Rather, they are concerned more with their sales. My sales rep did not call after he closed the sale.

After we purchased their equipment, we did not hear from ANYONE in the company. The "three month follow up" never happened. We were sold on a bunch of equipment from Medsurge and then were trained incorrectly. They had to send out another specialist to fix this problem. We had to close down our medical spa for a few days to get retrained. This made us lose more revenue.

Medsurge also lied about other Medsurge medical spas in my area. It came to my knowledge that there was another medical spa within a 10 mile radius from me that uses purchased equipment from Medsurge. The owner of this medical spa and I met at a conference, and have become very close friends. I guess they did not want me to know about my friend's medical spa because she is struggling. My friend and I complain about Medsurge all the time.

I would never recommend Medsurge to anyone. Please be careful. The company does not hold to their word. They just want to make as much money from you as possible.

Any questions, feel free to email me anytime


Reading these posts about Medsurge was almost scary. I felt like everyone was writing about our situation. I opened a med spa about a year and a half ago, and have encountered the same exact problems as everyone else. The business plan was tremendously inflated to which they stated it was our fault we were not able to meet those sales figures. They said "hundreds of other clinics are meeting their sales goals, it must be something you are doing wrong." When we were in serious trouble and needed there help they referred us to another company for consultaing at $10 K a month, after we already paid them $25K for "so called" consulting. Just about everybody I originally delt with in the company is now gone. Very poor support and customer service after Grand opening. We are now on the verge of closing and are in incredible financial trouble. Needless to say I would highly, highly NOT recommend working with Medsurge. Run the other way.

02.11 | Unregistered CommenterJK


02.14 | Unregistered Commenterdocnick

Our story is the same as everyone else who has dealt with Medsurge. The projected first years sales, the amount of lasers we needed to purchase and of course the expectations for the "open house". But, knowing now there are many of us out there "stuck" dealing with Medsurge, I am hopeful that someone has the answers to help us out of this situation. Where can I find service for the mass amount of lasers we purchased? In addition I'm searching for reasonable Cryogen for the Aramis machine, Mediostar accessories and any other helpful information. Looking for some FREEDOM from the monopoly of Medsurge!

I hate to hear that so many of us have gone through these issues with MedSurge. I heard that they are getting heat from everyone. Lets turn it up a bit. Maybe they could get a few hits like this daily and then somehow direct the new and I mean new CEO to this site. He may run the other way too.

Unfortunately, we can chime in loudly. Basically, without being redundant, we have had a very similarly negative experience with MedSurge. I must say that reading this discussion has made us feel somewhat better, to know that we are not alone. We are now in what we call "damage control and recoup mode". We are trying to salvage and turn our business around. I am determined to be successful in spite of MedSurge!!

02.19 | Unregistered Commentersmmast

We, too, have been in business a year and a half and are desperately struggling. I went to their additional "Advanced Training" and their "Marketing Bootcamp" last year trying to glean any additional information that would boost our business to a profitable level and get us better treatment results. I found that in both of those courses, I had more expertise than most others in attendance (so much for "advanced"), with MedSurge's young "experts" trying to tell me how to run a business when they never have. We're hanging on by our fingernails and fighting to become profitable. Sounds like we were all fed the same greatly inflated business plan, although I will say that our rep is a great guy and is still in touch, helping when he can. Does anyone have a real business plan that they've done for their medspa that they'd be willing to share? Please email me...I'd love to find another medspa to work with and help each other through.

To Med Spa Still Trying,
My partner and I are currently trying to develop a new Business plan based on the current situation and our area. We will let all know when we have sccomplished this endeavor. It has however been difficult and we are still chugging along.
Has anyone had serious difficulty with the leasing agencies( VGM and GFS) ? We have treid to speak with them concerning payments etc and they have been the worst people ever! Of course,they were given to us by Medsurge and have been very unwilling to even speak with us about options. Anyone able to get out of these leases yet?
Also, one of our attorneys has stated that if we find enough people that this has happened too, to possibly see if we can get a class action lawsuit against them? Anyone check with their attorneys to see if there is such a possiblity?
BTW, who is the new CEO? We wrote a certified letter to Scott Day the CEO and that is when we got our first and last phone call from our rep and another person.
Also, we thought our sales rep was a great guy and helpful, but really they are not in the end. Even if he wanted to help( which seemed the case when we talked to him) Medsurge may have shut him up and he no longer has contacted us.
Also, how long have those of you who are currently struggling or about to throw the towel in been at this? We have been open for 8 months. I have not seen or known anyone that has lasted beyond 2 years.
Thanks and hope to hear more from the bloggers( except "docnick":AKA Medsurge)

02.22 | Unregistered CommenterEAMS

To All Medsurge Owners:
I feel real bad for you all. I checked Medsurge's website, their laser equipment are not very good. The tattoo machine is pretty much obsolete (no 532, 1064), hair removal is 808 diode (not 755 nor 1064 Nd-YAG), the vascular machine is not that great with pulse duration to only 15ms (sometimes you need PD to be 5-7ms and they could not even spell REPETITION). I have no idea what the hell these 4 devices are (slimdome, accoustic wave, vybe and mesomassage) Most of these manufacturers are unknown to most of us in the field as far as I can tell, except for Omnilux. I think these Medsurge guys are laughing all the way to the bank on ALL your suffering. By the way, there is not much money on these services except for skin resurfacing, skin tightening and fat reduction. The only thing you have is that Erbium device which seems to be pretty outdated to me (no fractional nor optical tracking)

02.22 | Unregistered Commenterpmdoc


You obviously dont know who Terrell Owens is do you? I know that several stories like yours exist throughout the country and I was just hoping you would expound a little so we could all empathize with you. The new CEO's name is Jack Savage, fyi. As for your thoughts on a class action law suit,federal govt statistics show that almost 40% of all new businesses fail, it is just a shame that you probably spent in excess of 350k on your failure. As soon as you guys get handed the keys to a million dollar business opportunity with zero risk please let me know so I can get on that train.

02.23 | Unregistered Commenterdocnick

Has anyone had a good experience with medsurge? What is the best way of opening a business when all you know is the physician side of things? I wouldn't know where to start on a business plan, how to design a buildout, how to do any advanced marketing. Can anyone share there personal startup without a company being envolved? Does Medsurge have any good lasers?

02.23 | Unregistered Commenternewspa


After reading all of the information above would you seriously consider doing business with Medsurge?

02.23 | Unregistered Commenterdocnick

I never mentioned doing business with Medsurge. I simply asked what options are there for someone starting with no business backgound. Medsurge seems to prey on physicians like myself. But truly- it seems like it would be easier working with them. I have talked with other medical spa consulting companies that charge about 10,000 just for a pro-forma and business plan. I have spoken to many physicians that like Medsurge. Would starting the business plan with Medsurge, maybe using there IPL, using Candela(my choice in lasers) still be the worst thing I could do? Knowing very well that there business plan is over inflated.

02.23 | Unregistered Commenternewspa

Well, I have tried various marketing options, and this year I decided to revamp my business plan. I hired someone to help me with my sales and marketing, and he has only been with me for 7 weeks. It is going okay, I will have to see if this works out in about 6 months.

Print ads, radio ads, TV ads, do not seem to work. I have had friends try these marketing leads with little luck.

I also tried to contact the CEO of Medsurge and did not get a response. I did not contact my lawyer because I have no money!! I am scared about the large bill he will send me for his consultation.

I have heard of medical spas staying alive for over two years, although it is not that common. I am still trying to figure out the secret.

Any questions, feel free to contact me.


02.25 | Unregistered CommenterAnonymous

ditto to most of the comments. anyone using an alternative laser/ipl service provider for maintenance contract.--have mediostar xt and prolite 2 and wondering about costs for service contracts as i do not trust medsurge for being honest and not ripping me off for this. i have a D-actor which was a big waste with poor results

To Doc Nick "AKA MedSurge"

As a matter of fact, we do know the name Terrell Owens and understand your prior comment about "Get Your Popcorn Ready". It is fitting that you use T.O. as a reference, as you are both obnoxious. Under several topics on this website, you are called "AKA MedSurge" by many writers and Jeff Barson has warned readers that you post under several different names and that your comments should be disregarded.

The correspondence by many physicians regarding their experience with MedSurge is to simply warn others. If you read the posts, no one is writing that they are upset because they didn't become overnight millionaires. Are complaints and concerns regarding MedSurge are legitimate - inaccurate business plan, breech of contract by not providing support after the Grand Opening, overpriced and below average lasers, and substandard training.

Other authors on this website, along with a few physicians in Charlotte, NC have made statements regarding a class action lawsuit. We are not the first. We will not be the last. We are, however, voicing not only our agreement, but our willingness to participate.

We are grateful to those before us who posted comments about MedSurge. We now know that we aren’t the only ones who had a horrendous experience with MedSurge. Everyday we are making great strides to reverse the effects of MedSurge – including consolidation of loans, selling their lasers and purchasing high quality equipment. We hope to encourage others that there is hope after and beyond MedSurge. We will continue to read and posy; as we are not affected by your comments. This blog is for both learning and sharing and we feel that your contributions do neither.

02.27 | Unregistered CommenterEAMS

anyone using an alternative laser/ipl service provider for maintenance contract.--have mediostar xt and prolite 2 and wondering about costs for service contracts as i do not trust medsurge for being honest and not ripping me off for this.

This is not a solicitation of business, Just an FYI. There is an alternative for service on your Asclepion lasers.

Medical Laser Engineering has been Asclepions US service and parts supplier for 10+ years. We are trained and authorized by Asclepion and carry a complete inventory of spare parts.

I apologize if my post violates any of this sites policies. If it does please let me know and I will try to present this information in another manner.

Best regards,
Marco DePril
Vice President
Medical Laser Engineering, Inc.
2284 Main Street
Concord, MA 01742

Can you please elaborate on the Medsurge lasers you did buy and why you did not like them.

03.5 | Unregistered Commenternewspa

I found this discussion about medsurge sad. I have been working with them for about a year and a half. They have gone through alot of changes. Some good and some bad as far as how it has affected their service. When we started with them, I was the perfect nieve doctor. I agree the leases are a problem and I did get in over my head. Once the transition started the support got much better for me. We had great training and are getting good results with our equipment. The D-actor is better for pain management than cellulite, but I still do use it for cellulite - I just had to drop the price by half. Like the other post said, I could not have started without medsurge. Yes, the business plan was off and I have had to start with a new one, but I would not be here without them. I still have a relationship with them and get great support quickly when I have problems. For everyone who is struggling, I found out that the best advertisement is word of mouth. Do not spend tons of money on advertising. I have wasted a lot, but am now known and growing quickly. Still any advice I am thrilled to get on any ways to improve and be successful. I love this site and look forward to continuing the discussion.

This is so upsetting to read all these stories about MedSurge. My husband and I just opened a MedSpa in New Hope, PA. We have been opened now for 5 1/2 months. If it wasn’t for Medsurge we would have never been able to do it on our own.

My husband hired MedSurge as our consulting service to set up our medspa over two years ago. I can honesty say to you that I was not a believer at first. I felt that we could do this on our own by just attending workshops and doing our own research. Well....I couldn't have been more wrong. The money that we spent with MedSurge was worth every penny, if not more. We worked with these people on a weekly, sometimes daily basis for a good year in waiting to open our spa. We had several road blocks along the way.. and they helped us through them all. We lost locations, had issues with funding, and then the hardest road block for us was getting the zoning board to understand we are not a medical office. Medsurge really went to bat for us, they gathered a team quickly to trouble shoot the problems with the zoning board. Needless to say their suggestions worked and things are moving along nicely. We have spent a ton on marketing as well…but it’s really working. With Medsurges marketing boot camp classes, I learned how to negotiate with the different merchants. I often reach out to the marketing trainer at Medsurge for ideas on how best to partner with hair salons, doctors office etc. We hear from our rep at least monthly, sometimes more often. She calls us with creative marketing suggestions that she has heard works with other medspas. I still feel them around me.. and I know they will never send me away if I have a question or a concern. As far as the training workshops, I have been to three of them.. I have learned a great deal from them. Yes, of course they want you to purchase their equipment, but you gain industry knowledge while attending.

They warned me not to spend a ton on build out.. but I did anyway. We do have a beautiful spa, and I hope to get our buildout money back before 5 years. We are pleased with the equipment. The clients are really getting results quickly and we have people referring business from their good results. It’s a scary business, but I feel we are on the right track. Medsurge would not be the reason we would fail.. there would be many other factors to blame. Thank you for your time in reading my comments. This is a great site. I would be happy to share my experience with anyone who is interested in more information.

Dana Bock
Procerus Medspa, New Hope, PA

03.10 | Unregistered CommenterDana

I have worked with MedSurge over the last year and I challenge anyone that can get a returned call from them. They don't even pick up the phone. I purchased over 200k in equipment, and have had equipment related issues. As well as business issues. They are like ghosts. How in God's name can I get a piece of equipment fixed if no one will pick up the phone. I would not allow any friend of mine or an enemy to purchase equipment from MedSurge. I met Travis about a year and a half ago, and he is getting his guidance from Jeff's site. I thought this guy was supposed to know this stuff. Look for MedSurge equipment on EBay, mine is on there right now.

03.11 | Unregistered CommenterAnonymous

Dana, did MedSurge compensate you in any way to post on their behalf? I find it very difficult to believe that you had the greatest experience in the history of medical aesthetics, while other offices can't get a call for service or are rapidly seeking legal advice. I'm willing to believe that MedSurge does do some things right, but I think you laid it on quite thick. My knowledge of MedSurge leads me to believe that you will likely be a presenter at their next workshop. Is that true???

03.12 | Unregistered Commentergolfindoc

Thanks to everyone who has posted. Again, it’s a great way to share information.

To Dana Brock at Procerus: I visited your website - you have a beautiful spa. I wish you continued success. Just a few comments - we, too, attended all the MedSurge training classes - (including Boot Camp). We also had weekly, often daily phone conversations. Unlike you, we haven't heard from our sales representative since June, which is one of many complaints with MedSurge. When we asked for help/advice they stop returning our phone calls. Hopefully, you did not go with MedSurge's recommendations for lenders, as the balloon payments at 6 months are brutal. Best of Luck!

To Newspa: I'd like to share with you a typical MedSurge equipment story that happened last week. Our Mediostar (laser hair removal) laser stopped working due to evaporation of the coolant. This was not in the maintenance manual. When I called, they explained that they were well aware of the problem and would send me out a kit to re-fill the coolant. If they are aware of these problems, why didn't they include the coolant kit when they shipped the laser or include it in the monthly maintenance manual? The kit is free; however, being without your laser for 3 days is costly. When they shipped the kit, it was missing a piece needed to re-fill the coolant. When I called, they said that they have been out of that part for months. Then I received a return call stating that they found the missing part and would ship it. Thankfully I'm mechanically inclined and was able to re-fill the coolant without the missing part. When the second package arrived it was the wrong part. All of this is typical of MedSurge. It's a perfect example.

We purchased the D-actor, Viridis for veins, Mediostar for hair removal, Parisian Microderm, and Prolite II (IPL). The D-actor (cellulite) and the Viridis doesn't provide satisfactory results. The Prolite II requires several treatments. There are other lasers that provide better results and are better priced.

Again, the reason for the website is to share your experience and advice for others to learn. We have enjoyed reading the posts.


03.12 | Unregistered CommenterEAMS


As you know I respect the premise that your blog site was built upon, that being an open forum that people can share their experiences, both good and bad, with the multitude of franchises, manufacturers, distributors, consultants and management companies that exist in our market place. That being said, this latest round of posts is hardly a case of physicians offering advice and constructive criticism to their colleagues. It has now taken the tone of personal attacks being made upon the ethics of a customer of ours that has nothing but positive things to say about her experience working with us. Why would anyone speak out and share positive experiences if it will only lead to this type of character assassination?

I believe a sincere apology is owed to Dana Bock, who unlike most of the “bloggers” out there had the courage to post her personal information, for the attacks that she came under, simply for speaking up.

Are we perfect? No. Do we try our best to help all of our customers experience the same level of success as the Bock’s? Yes. Are the Bock’s paid by MedSurge Advances or any of its affiliates? NO THEY ARE NOT.

In response to those who are so highly critical of our company, EAMS, golfindoc and all the rest of those posting under various pseudonyms and anonymously:

Our Customer Service number is – (800) 787-4417 and the phone is answered from 8:00 am to 6:00pm CST , Cynthia Franklin leads our Customer Service department and does an excellent job of helping our customers to the best of our abilities.

In regards to the lenders we work with, as a further service to our customers we have been able to negotiate deferral periods with lenders of either 0 payments for 3 months OR 6 payments at $99.00 which allows the customer a ramp up period to start generating positive cash flows – there is no balloon payment – you simply start paying for the equipment that you purchased. I would encourage anyone out there, not just our customers, to make sure that this type of program is right for you – if it isn’t then you should talk to your lender BEFORE you sign the lease documents to discuss a program that will better suit your individual needs.

We are NOT a franchise, we do not take royalties or licensing fess or anything else from our clients once they are open. Nor are we a management company, we cannot run your business for you. We do the best we can to help our customers succeed but ultimately that responsibility lies with each individual.

Again Jeff – you have created a great forum for physicians to share their experiences, both good and bad. Hopefully, going forward those that choose to share their positive experiences will not be personally attacked, and if they are, you as the moderator of this forum will take the necessary steps to protect the integrity of what you have worked so hard to create.

I’m sure my post will generate more bashing of MedSurge Advances, and probably me personally, that’s okay, we stand behind our products, our customers and our people. I sleep well at night knowing that I have never been dishonest with any client, nor have I ever over-promised on what we can deliver.

Please feel free to contact me directly should you desire.


Travis Mahan

MedSurge Advances


Travis et al,

I'm extremely glad that Travis has decided to post here. Nature abhors a vacuum and companies who are not part of the conversation around themselves are neglecting it to their detriment.

To Travis's point about Medspa MD, I do try to remove or edit comments that violate our terms, but the site is extremely busy and I do not have the time to read each comment. Certainly the best way is to do exactly what you've done, inject yourself into the comment stream.

Travis should be applauded for speaking up in this way. I certainly think that Medsurge Advances will benefit. Certainly I don't think that you'll suffer for it but quite the converse.

I have been considering using medsurge simply because I am not a physician and I have a successful tattoo studio. We have been in business more than a decade and we are considered the high end of our industry.We have clients walking through the door everyday looking for removals or coverups that would be so much easier to do with pigment reduction done by laser. So I am looking to get trained as a tech. Medsurge has offered this. I need a physician to add me and my studio as to their malpractice insurance. Medsurge has offered to find a physician for me that will help with this. So these are the two major hurdles that have been in my way to tapping into the money that is already walking through my door everyday.So I have three questions.

1.Is there another company that can help in the same way medsurge is willing to?

2.Is there a physician willing to help me with adding this service to my studio for a fee?

3.what is the top three best lasers for what i am looking to do?

You can see my studios site. take a look at what we can do on skin and you will see we are not a nasty whole in the wall studio.

We want to provide the best quality service for our clients. Many clients make choices about tattoos they regret but not all are want them off. Many want larger more elaborate tattoos.To do this sometimes the old tattoo limits the new design.So we design what we call a coverup.This could be so much easier and better if we could lten parts of the old tattoo. So that the new design would not be limited.We know what needs to be lightened design wise but do not have a way of doing it.We need to provide this service to continue to bring the best quality service to our clients.

Any help would be appreciated.

Terry Mayo
Award Winning Artist

The CAT Tattoo Co.
4544 Beltline Rd.
Addison,TX 75001

For appointments:

or through inked nation at

or myspace

03.16 | Unregistered CommenterTerry Mayo

You have a very impressive practice for sure. That is the good news. The bad news is because of it, you probably need to get a laser machine such the Medlite C6 which has 4 wavelengths to cover most colors to be removed (532nm, 585nm, 650nm, 1064Nd-YAG) I have used the older generation (Medlite C2) with only 532 and 1064 which I could never removed those bright colorful colors. One thing you must consider in a machine also is the SPEED. This is important when you have to deal with tattoos on the back, arm, thigh. Even on a Medlite with 10Hz speed, it could take me an hour to do a big tattoo. Good luck. I hope this helps. I live in California so I would not be able to help you locally there.

03.16 | Unregistered Commenterpmdoc

thanks for your reply.
Medsurge has recommended the sinon q switched ruby laser for my studio. Does anyone have any info on this machine?

Would it be a good choice for tattoo removal and pigment reduction of a tattoo?

03.16 | Unregistered CommenterTerry Mayo


If you look at the companies/clinics that rely on a lot of tattoo removal for income they use the Hoya Conbio Medlite C6. I am in the process of getting a Q-switched laser and at this time will only get the C6. I do not think anyone comes close. I have looked at the Palomar Q switched that you can apparently "blend" the 532 and 1064 wavelengths. If you look at the pictures there appears to be a fair amount of changes in the skin.

03.16 | Unregistered CommenterLH

Terry Mayo:

I would, strongly, suggest that you check the status of current legislation in Texas concerning the use of lasers before you make a major investment in lasers. House Bill 001741 only addresses laser hair removal and has not been passed as of this date.

Here are a couple of sites that you may want to review.

Section 193.11 of the medical board rule and regulations is pretty explicit about ablative and non ablative lasers. If the laser you are looking at are ablative then you are going to have some major problems with the medical board.

I strongly advise that you consult a lawyer with a background in the medical field.

Good Luck

03.17 | Unregistered CommenterWPS


Character assassination? Let me get this straight, everyone and their brother bashes your company on this site (including many of your customers that are clearly dissatisfied), one person comes to your defense and decides to write a dissertation, she is fairly challenged, and you kiss the you-know-what of the moderator and cry foul about the people you have wronged. It must be tough being you. And I hope your defender recovers from her naysayers and her writer's cramp.

Great work on negotiating those terms and deferrals with your lenders. With minimal research I found a half-dozen companies that will do the same thing and they were kind enough to offer it to me. Just think how much more I could've gotten if I had you and your "negotiating" on my side. I'm sorry, I mean your "consulting."

Enjoy the good sleep while you can. It sounds like that class action suit is picking up steam.

03.17 | Unregistered CommenterCM

Travis- Every leasing company in the industry offers those terms.

03.17 | Unregistered Commenterdexter

PostPost a New Comment

Enter your information below to add a new comment.
Author Email (optional):
Author URL (optional):
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>

Join Medical Spa MD

Medical Spa MD

A community of dermatologists, plastic surgeons, laser clinics, & skin clinics world wide.

Medical Spa MD is a world-wide community of physicians and clinicians practicing cosmetic medicine. Please read our Terms of Service, Advertising Terms and Privacy Policy.

Copyright © 2011. All rights reserved.