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« The Medical Spa Aesthics Training Course & Study Guide for medspas & laser clinics. | Main | 10% excise tax on medical spa treatments? »
Wednesday
Aug122009

Care Credit - No Longer Practicing Medicine 

 

I was included in an email from a fellow MAPA member yesterday with some urgency regarding Care Credit ceasing to do service with their medical spa.

This physician was to the understanding that Care Credit is suspending its services to any practitioner who is not a plastic surgeon, dermatologist, cosmetic dentist or veterinarian.

Immediately my stomach got tied up in knots as I thought “here we go again... another RealSelf debacle!”. I decided to get that facts for myself being that our practice is a non-plastic, non-derm facility.

During the call I found out that this rumor is partially true in the fact that Care Credit is suspending services to facilities that:

  1. Do not have a physician on site approximately 60-70% of the time.

  2. To physicians who are primarily medical directors that mostly travel between facilities.

  3. To practices that do not have at least 60-70% of their services being cosmetic in nature.

  4. Practices that perform medical care, critical care, fertility services, long term care, pain management and weight loss services that occupy the majority of services in their practice.

  5. To physicians who do not perform at least 60-70% of those cosmetic procedures themselves.

In talking with the customer service rep, she said they have made this decision to "consolidate their strategic image" and they are not “singling out” any specific specialty. She said their main decision to decline some accounts is because they don't want to stand in the way of a medical patient receiving experimental care, or a procedure that an insurance company won’t pay for that is considered medical in nature. Although not deemed “medical” in nature, per se, fertility clinics are also being denied services. In discussing the board certification requirements, I could not get a clear and decisive answer other than physicians need to be board certified. Period.

She also told me that she could tell by our account number (the 4 digits in the center) that our account with them was initially set up as a cosmetic practice and not internal medicine. Those identifying numbers is what triggered letters to go out to certain practices and not others.

She went on to say that if anyone feels they do 60% or more cosmetic services, and the doctor is on site and performs at least 60 % of those services, they can call to dispute.

So, to clear things up for those of you who are uncertain as to your status, I asked for a copy of the letter that went out and I think it’s pretty self-explanatory. Here’s the crucial part of the letter:

“GE Money Bank continuously reviews our portfolio and lending criteria to anticipate and respond to market conditions, consumer needs, and strategic fit.

Upon review of our portfolio, we have determined that we will be limiting our lending partnerships in the cosmetic market to Board Certified Plastic Surgeons, Facial Plastic Surgeons, Dermatologists, and a small number of other Board Certified specialties performing cosmetic surgery.”

I have also heard rumors that Chase Health Advance is, or will be, taking similar action. My closing thought is, if you didn’t get a letter, then chances are you have not been rejected.

Author: Paula D. Young RN runs internal operations and training at Young Medical Spa and is the author of the Medical Spa Aesthetics Course, Study Guide, and Advanced IPL & Laser Training course for medical estheticians and laser technicians.

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Reader Comments (17)

I agree - they give me the best approvals and the service is great!

08.18 | Unregistered CommenterWedge

omg i work for a 40 location MedSpa and we use MedChoice online!

08.18 | Unregistered CommenterMichelle

Care Credit must be thinking about how to provide for better service for the most number of people. They're not the kind of company that will sacrifice quality for quantity. Well, cutting down partnerships is their call. I just hope this is going to improve customer satisfaction.

In the long run, this will hurt Care Credit's revenue. they just don't know it yet.

08.28 | Unregistered CommenterJanet

Care credit will always provide better service and I hope it should improve for customer satisfaction.

08.31 | Registered CommenterAuctions

thanks so much admin. this is a good post. ı have watching you everyday. this are the best netlog sites of chattube.net and this is the best Chat Sohbet sites of chattube.net . have a nice days see you later ardour team ! and the last one is one of the famous Chat site on google.com. see u later have a nice days.

I own 2 medspas and Care Credit has been great for our clients during these tough economic times. I also have been informed that CC is closing my account effective October 1. Does anyone out there recommend any other financing services?........How is Capitol 1 to work with?.........

09.8 | Unregistered CommenterNick

Nick - there are several. We have been using Chase. Problem that we have found is that some people don't want to bother filling out the application for another financing company. They come in, Care Credit approved and they are irritated when they find out they can't use CC at my facility. I have lost about $5000 in gross sales to this. I'm hoping to work around the CC problem and get back with them.

Try www.mymedicalloan.com and www.chasehealthadvance.com.

Thanks Matt & Paula. I will try Chase. Care Credit has been so easy to work with and everybody knows them.

09.8 | Unregistered CommenterNick

Chase just told me that they are also not working with medical spas anymore.........

09.8 | Unregistered CommenterNick

I am still using CareCredit.

09.9 | Unregistered CommenterLH

Anybody out there that is currently using mymedicalloan.com?..........good? bad?............

09.18 | Unregistered CommenterNick

There is a new check program that is FREE to providers. It is available in limited states: Michigan, Minnesota, Kentucky, Indiana, Illinios, Wisconsin, Ohio and Pennsylvania. They finance from $2500-$25,000. It offers a 100% payout to providers. Low credit score accepted. Same day approval with next day funding. NO CONTRACTS AND NO TIER DISCOUNTS to providers offices. Marketing and training are materials are FREE. Contact Health2 by calling 877-968-1110. They give excellent customer service and is available for Medical Spas, Plastic and Cosmetic Surgery.

The Health2 program is also available in Florida.

Honestly Care Credit is only hurting themselves. I will not loose business over there termination of my med spa. I even terminated my account early and let all my care credit patients use there accounts for a credit with us for anything in the future. So I turned it into a sales opportunity.

10.1 | Unregistered CommenterMelissa

Nice topics, I want to know more about this topics, While all the marketing media coming to the unlimited world of internet marketing. So, Why not Dental marketing?To be updated with latest technical marketing, It must be dental internet marketing.

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