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Medicams Reputation: Cosmetic Lasers & IPLs

Medicam is an IPL & cosmetic laser company in Canada that I don't have any first-hand knowlege of since I've never had any experience with them... but someone doesn't like them.

We've always allowed anyone to post their own opinion, but some individuals with a grudge will attempt to abuse that by posting negative (or positive) reviews and comments under different names. 
Here's a number of comments about Medicam and their cosmetic lasers and IPLs:

Dear friend! Whatever you do - do not buy a Medicam Inc. IPL or have any business with this people! You might as well just put money straight to the garbage. Be very aware of [name removed], sales representative. He will lie and cheat, and took advantage of you and your money. He will sell you the machine in Canada - even though it is not FDA approved, and it is illegal to sell it in Canada. He will sell you hand peaces that are dangerous for health. Medicam claims their parts are from Canada. ALL MEDICAM PARTS ARE FROM CHINA. I know to separate independant people who know industry very well, and they are well informed. This people will go some day to jail, because the way they run business in Canada is illegal. I live in Mexico, but I have friends who live in Ontarion, and I hear nothing but the nightmare stories, about this company. If you still want to go ahead, and have business with them, May God help you, my friend.

Dealing with Medicam Inc, Montreal based company offers the worst customer service. They talk and promise a lot, but do not deliver. What a waste of money. There are so many great US and Canadian companies, and on average the great IPL machine cost 35 000$. Their machine cost around 40 000$, but they lie by telling you that machine cost close to $60 000, and than they pretend they offer the deal. Somebody wrote above that machines are made in China. Everybody knows that. All the parts are form China, they just put parts together in Canada.

Medicam is a lie! It is a bullshit company! They talk big, but do not believe anything they say. I wanted to see their factory, but they always had excuse.. they never wanted to show me. Why? Because they do not have factory in CAnada!
They do not have licence to sell their machines.
If you are in trouble, they will not take care of you.
All the people that have trouble with Medicam should do something together to shut them down, before they still more money from people.
- Joana

It is poor quality IPL. It will break down, and it is not possible to fix it
- xx

The trouble is, the Medicam rep is right. All of the comments above were posted by the same individual. They're all from the same IP address (, using the same computer in Vancouver British Columbia.

While I make it a point to try and never stifledissent or real opinion, it's obvious that the comments above are neither. It's greatly irritating when someone uses Medical Spa MD to comment under different names in order to damage an individuals reputation and this makes me pretty damn mad.

While I don't have any real opinion about Medicam one way or the other since I've never owned one of their IPLs or lasers, the fact that the comments above were obviously made with the explicit desire to mislead rather than just post a legitimate gripe anonymously means that the individual wasn't really trying to share any knowledge. For that reason I've modified them.

Oh, and there's this from the Medicam rep named above that was posted as a response and I found quite persuasive.

To everyone concerned,

I was asked to visit this site this morning and must say that I am extremely surprised to find what is mentioned in certain posts.

First of all, MEDICAM is an ACTUAL manufacturer. ANYBODY who wishes to visit our offices and factory are more than welcome and it'll be my personal pleasure to give the tour myself.

Secondly, all posts shown on 09/26 are by the same person. Jake, you do not fool me with the JJ, Joana (your manager) or 'xx'. I frankly find it ridiculous that you would attack me personally. Believe me when I say I sleep on both ears at night, knowing everything than I have done for you. These attacks just show how unappreciative and unreasonable you actually are. One last thing in regards to this, mention or attack me personally one more time and you will be hearing from my lawyer. Your childish games end here. I could simply state point by point how wrong you are and allow everyone to come to their own conclusions, but exposing your dirty laundry isn't something I will do. The only thing you accuse us of that is actually true: the art exposed in our office isn't related to lasers! I hadn't received the memo from the National Art Institute stating that art shown in an office has to represent what is sold within. Completely ridiculous!

Lastly, and more importantly, I appreciate these blogs as they provide potential clients with an unbiased point of view. This being said, certain clients will never be satisfied and we know of certain competitors who lie since they have nothing else to counter our prices and services. All information must be analyzed with this in mind. We have absolutely nothing to hide. The Chinese manufactured, unsafe, no service, certification approvals and other ridiculous comments are all LIES.

Once more, I invite anyone wishing to get clarification to call our offices: 514-737-0404. I'll me more than happy to take the call myself.

Best regards,

[Name Omitted]
Sales Director

Now Medicam could have been stupid, but they weren't. The individual singled out just posted a comment underneath the others. I'd point out that this is the kind of response that actually protects your reputation and makes you seem reasonable.

It's also a good reminder to take everything you read with a grain of salt.

I'm going to leave the comments up for a short time and then remove them. There are others who want some real cosmetic laser reviews and opinions without the drama.

I just wonder who Jake is.

Reader Comments (4)


I have experience with the Medicam. I have to say the results have been very, very poor. I worked at a small Medspa that had one. The customer service was just ok, when I told them my results they assured me that "everyone else" was happy. It just seems like a weaker laser, but Iam sure that is not accurate, it might have the same intensity as other IPL's. It is cumbersome to use, changing the settings. Just my two cents, not meaning to attack anyone personally. The owner of the Medspa tried to sell it for only 6000 and no one will buy it still. If there is a way that it works better, I would like to know. I no longer work there, but am still open to being wrong.

02.12 | Registered CommenterSavvyNurse

I agree and know as a fact that all components of "Mediscam" are from china like most of everything else that's currently flooding the market. I just find it stupid that they try to pass of as manufacturer! or even worst that someone could acutely believe this kind of crap. Gets me wondering... what else are they lying about...

I have an older medical machine. I like the machine does a good job, but medicams service and warranty is the worst I have ever seen. And I am from Canada.

01.15 | Unregistered CommenterWilly t

We have had horrible dealing with this company, and with our experience I would not recommend buying equipment from them. We bought three machines, one does not work with almost 100% failure on treatments, 15,000 wasted.
The second 55,000 machine IPL we have had many problems with since we started using it. Problems with crystals falling apart with very minial use. If we were to use the IPL regularly we would be replacing the expensive crystal every 30 to 90 days. We also found that we were getting very poor results on treatments not getting the results that the company claimed the IPL could do.
Third machine falling apart, hand piece broke down. Medicam would not fix the hand piece as in take it apart and find the problem and repair. They said they wouldn't take it apart but just order a entire new handset. Parts on line to fix the hand set would of been a few hundred dollars but to order a new hand piece almost 4000. This left us wondering if they even had a qualified tech to repair machines, or again was this all about upselling and making money. If they did not have someone to take machines apart to fix them like they told us, what about there mandatory maintenance they require each year on the machines. Are they only changing water when the machines are required to go back to them each year to keep your warranty valid. We also saw parts and machines in China that were exactly the same as medicam. We wondered if this is what they are ordering these cheap China products and putting it together in Canada and labeling it with their name.
We also had poor dealings with customer service, not returning calls, taking over two weeks to return calls when we would call once to twice a day trying to get answers. We also had many times complete avoidance with never receiving calls back. We quickly saw that they were always quick to make a sale but very slow to respond to problems if they responded at all!.

We had problems with one sales person saying one thing and saying they would do .... for us, to be waiting for weeks, then for another sales person not knowing anything about our order with no records on our account and us left back at square one trying to get problems resolved. We found Medicam to be very unprofessional and unorganized.
Because the machines where not to our satisfaction and the problems with them and the company we decided to try and sell them. When our interested buyers contacted Medicam they caused our sales to fall threw not once but several times. They told our buyer personal info on our purchases and offered both people new equipment for 50% off etc.

Our experience with this company was not good, and we really felt in the end used and ripped off. We are writting our experience for others to see, and this is not a slam against the company but just sharing the facts as to what we have had to deal with. It is clear that we are not the only ones that have experienced problems with Medicams Company and equipment.

09.17 | Unregistered CommenterJon Dowe

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