Groupon and the other daily deals sites don't have the best reputation among medical spas... and threatening businesses that won't listen to your cold call sales pitch won't help.
Here's a Facebook post by a small restaurant and hotel in San Francisco that details an email exchange with a Groupon sales rep. You can read the entire post (and the comments) here.
Here's the email from the Groupon rep and the response:
UNBELIEVABLE CUSTOMER SERVICE EMAIL FROM GROUPON - Threatening me with Bad yelps for not letting him bully me into a sales pitch!!!!! Talk about Abusive business practices (my response is below)
From: Andrew Johnston <email@example.com>
Date: Fri, Aug 16, 2013 at 5:25 PM
I sincerely appreciate you hanging up on me. As a resident of San Francisco for over 25 years, I have a huge network of friends (ages 25-40) that all are extremely active on Yelp as well as other social media. I will gladly let them know how you treated me as well as my feelings about the people who run Sauce.
Andy Johnston II GROUPON GETAWAYS
Area Sales Manager
You must be new to cold calling, you might want to develop a thicker skin, or work for a less despised company.
Despite what you might think, you have NO right to my time. I told you that I was not interested and asked you twice to remove me from you call list, as I have EVERY time I have been called by a representative from Groupon since our last, horrific, experience with your company. I do not have to give you any more chances, you do not have the right to interrupt me, take time away from my already busy day or to force me to listen to how new and wonderful Groupon is, I am not interested. You would be saving yourself time and energy by removing me from your call list, and focusing on business with whom your company has not already burned bridges.
We had a relationship with Groupon, Groupon messed it up, we no longer want to have a relationship with Groupon, end of story. After two or three years it would seem like you could respect my wishes as a business owner not to deal with your company and leave me alone.
All the best,
131 Gough Street SF CA 94102
office mobile 323-646-8747
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Here are some more posts on Groupon:
- Medical Spas & Groupon Group Buys: Group Buying & Medical Spas Social networks and social media (Facebook, Twitter, blogs, etc.) get a lot of attention as marketing vehicles in the cosmetic medical world, and with good reason – your potentail patient are already there and are spending more hours being social online than ever ...
- Groupon & Medical Spa Offers: Groupon is gaining traction in a number of cities and doing a fair amount of business if their testimonials are a real indication of what's going on. I received an offer last week from one of the local medical spas in the area for 50% off of some general day spa treatments (facials and massage). ...
- Your Medical Spa + Groupon: Does it make sense to promote your medical spa with Groupon? Groupon is a “daily coupon” website. It’s basically an email list that charges advertisers to send out their “coupons” called Groupons. Many small businesses I’d likely never hear about otherwise sen ...
- Oregon Chiropractors & Dentists Ban Groupons: The Oregon Board of Dentistry has banned the use of Groupons by the states dentists... and Oregon's chiropractors have followed suit. Groupon seems to be an either love them or hate them marketing tactic as shown in the very strongly worded comments on our post Are Groupon Deals Killing Your Medic ...
- Are Groupon Deals Killing Your Medical Spa?: There's a deluge of Groupon offers from Medical Spas who are using cheap laser hair removal treatments to gain new patients... Is it working? This Groupon tactic is used by skin clinics who are desperately trying to get new clients and don't know how to market effectively or drive perceived value. ...
Groupon has fired this sales rep: “We can confirm that the individual is no longer a Groupon employee,” Groupon said of Andrew “Andy” Johnston, in a statement. “As a company that has featured more than 500,000 merchants, we take our relationships with every business very seriously and do everything we can to ensure they have a great experience with Groupon. We have personally apologized to the merchant.”