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« Thermage Lips: Plump yer pucker. | Main | Sona Medspa & Spin: Paying $400k is great! »
Monday
Jun112007

Estheticians & Laser Technicians: Want to work at a laser clinic or medical spa?

Logo.gifI get emails and emails from estheticians looking for advice on how to get hired by a laser clinc or medical spa.

 
So here's some advice:

First, read these threads from esthicians who have worked for American Laser Clinics from the thread on American Laser Clinics  & the Armed Guard.  Then read the comments on this post if there are any.

Now take this list to heart: (At least if I'm interviewing you.)

  • Don't work for any medspa, doctor, laser clinic, or franchise that looks as thought they may be cutting corners. Why? The esthetician is always named in any trouble and it's common practice to cut the esthetician loose. Let me reiterate... Estheticians will always be the first to get in trouble when a treatment they're performing goes wrong. Poor training and oversight is the most common shortfall and it takes experience before you can recognize potential trouble. Anyone can perform a treatment when everything goes right, but it takes time to learn contraindications and how to handle them. Shoddy business practices will get you in trouble every time.
  • Look for a laser clinic / medspa that has a physician that's intimately involved and there all the time. (Surface's protocols specify that every single patient is seen by the supervising physician before any treatment.)
  • Don't try to tell the physician how many clients you're going to bring with you. (Certainly I'd never believe you.) You may get hired by some doctor who's not experienced either but you won't be able to deliver. Patients make medical decisions on different factors than day spas.
  • Get off your prima donna pedestal: This is not a day spa where you're on commission. (If it is, it may well be illegal since it could be construed as fee splitting.) You should expect to answer phones and take out the garbage. You may want to think that you're indespensible, make yourself such.
  • Work as though you own the clinic. Staff that don't whine and bitch and look out for the clinic as though they owned it are the keepers. If you're not one of these, don't expect to make an impression.

Everyone, and I mean everyone, is paid by how hard they are to replace. Physicians are harder to replace than front desk staff... they make more money. Someone who bitches and moans, is hard on the other staff, is careless... Hey, you're easy to replace. The amount of money you make is a direct correlation between two thins:

  1. How hard you are to replace.
  2. What the market will bear.

 Thant's it. Make yourself hard to replace and you'll demand a premium.

One last story: I had a master esthetician who sold more product than the next staff member like clockwork. She thought that  that made her indespensible. But she was a prima-donna. She was hard on the other staff. She always whined. In short, the fact that she sold more was offset by other troubles. She felt she was indespensible and acted like it. She was not. The trouble she created inside the system as a whole ment that she was just barely scraping by for quite a while. I tried to remedy the situation and make it work but I couldn't get through. She was more than just a little surprised when she was fired. She gave a long speech about how she sold more of everything than anyone else. So what. The trouble she caused just wasn't worth it. Don't be this person.

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