Price isn't the only thing that you should be looking at when choosing a technology or product vendor.

So what is a strategic vendor?  I’ll get to that a bit later…   I’ve been in the business world now over 30 years with the last 8 in the medical aesthetics field.    In those 8 years, I’ve been mystified why so few vendors in this sector understand the importance of staying close to the customer.  How so few  really take the time to understand my business which although is similar to many others is uniquely mine with its own challenges.

Most vendors only come around when they have a new product, service, promotion or are on a ride along exercise with their boss and need some place to go…  Most vendors never care to ask what my goals are and very few know what I’m planning for my business this year and next 5 years.  Most only care about making the sale today and then move on to the next buyer.

Most vendors also carry with them a planned obsolesce strategy for the equipment they sell.