Buy your next cosmetic laser or IPL from a Medical Spa MD Certified Partner with confidence that they will meet our 7 point guarantee.
When you buy your next laser or IPL from a Medical Spa MD Certified Partner, you know that you're dealing with an organization who has agreed to meet our high standards, and that their continued inclusion in our program relies on treating Members with transparency and honesty. All Medical Spa MD Certified Partners have agreed to our 7 point guarantee.
As a Member, If you purchase from a Medical Spa MD Certified Partner who does not meet our standards and our 7 Point Member Guarantee, you can contact us directly and we will intercede on your behalf. If we determine that a Member has been treated unfairly or that there has been a violation of our values, we will revoke that companies privileges and access to the program, and we will list publicly list that company as a business that we will no longer work with.
If you are a Medical Spa MD Member who have purchased from a Certified Partner and want us to investigate an issue or complaint on your behalf, you may contact us here.
Our 7 Point Member Guarantee
Every Medical Spa MD Certified Partner has agreeded to:
- Follow our Terms & Conditions and our Code Of Ethics You can read them here.
- Transparent Listing Prices Any product listed on our site will be immediatly available at that price. There will never be any "bait and switch" tactics of listing of products that are not under the direct control of the listing company.
- Lowest Price Certified Businesses agree that the price you see on Medical Spa MD is the lowest price for that item on their own site or anywhere else.
- Awesome Service Certified Businesses agree that they will provide Medical Spa MD Members with their highest level of service at all times.
- Public Reviews Certified Businesses agree that after every purchase they will use a verified Podium account to send you a request for a public review of their service.
- Member Only Benefits
Certified Partners agree to provide free, special benefits, upgrades, price reductions, and/or perks to every identified Medical Spa MD Member purchasing a laser or service.
You must identify yourself as a Medical Spa MD Member before purchasing to recieve these benefits.
While this program can't guarantee that nothing bad will ever happen, it does go a long way to cleaning up the industry and gives you (if you're a current Member) much more serious remedies and security when you're buying a used laser or IPL. It also begins to clean up the marketplace since we will actively be looking to publicize and identify cosmetic laser resellers who are not ethical or have unhappy customers.
Here's a short FAQ about this new program for Members.
Which used laser companies are currently Certified Partners?
- Sentient Laser - Free upgrade from 30 day Silver to 90 day Gold warranty for Members.
View Member offer from Sentient Lasers
- Rock Bottom Laser - Free upgrade from 60 to 120 day warranty for Members
View Member offer from Rock Bottom Lasers
Want to become a Certified Partner? Apply here: https://medicalspamd.com/partner
Why is this program needed?
If you've purchased a used aesthetic laser or IPL from an unethical reseller you already know why this is needed. If you haven't had a bad experience yet, we're here to make sure you don't. This program looks to hold laser sellers more accountable since we will actively be looking to publicize and identify cosmetic laser resellers who do not act ethically including.
We aim to make every purchase transparent and ethical for our Members.
Why do laser sellers want to be a Certified Partner?
They want the increased sales from our Members, and they're also concerned about the damage that unethical vendors do to their own reputations and the entire industry.
What types of businesses can be a Certified Partner?
Any business that sells cosmetic lasers, IPLs and medical devices to our target market - physicians practicing nonsurgical cosmetic medicine worldwide - can apply to be come a Certified Partner if they agree to abide by our terms, our 7 point guarantee, and what special benefits they will provide to Members. Applicants are then vetted by us to determine if they should be added as a Certified Partner and can display the Medical Spa MD Certified Partner Seal.
We will only work with vendors who have both the intent and the resources to provide high quality services to our Members. We're currently focused on the used aesthetic laser market but if this program is successful, we may extend it to other areas.
Note: Other businesses may apply to be a Select Partner but only cosmetic laser and IPL vendors may be "Certified" and list their inventory on our site.
What should I do if I feel like a Certified Partner is treating me unfairly or violating the Certified Guarantee?
First, contact the vendor about the issue. All of our Select Partners are very aware of identifying Medical Spa MD Members and will usually bend over backwards to try and remedy the situation.
If you're still not satisfied, you can contact us directly using the form at the top of this page. We will collect your information and contact the vendor directly to investigate what happened. You may be contacted for additional information. If we determine that the vendor has acted dishonestly, unethically, or violated our Certified Partner Agreement we will take any number of actions up to and including publicly disclosing the issue and banning the vendor from the program and site.
What happens after I file an issue?
The first thing we'll do is collect some additional information from you by email or phone to try and determine the order of events and what happened. You may be asked to forward emails or detail phone conversations. We will then contact the Certified Partner on your behalf to tell them that we're involved and to get their side of the story. (Note: They should already be aware of the issue since you should have contacted them first.)
We will essentially conduct our own investigation to determine if there was a violation of our terms or 7 point guarantee, or if the vendor acted unethically. If we determine that the vendor is at fault we will work with all parties to attempt to resolve the issue to the Members satisfaction.
If we determine that the vendor acted intentionally to violate their agreement with us as a Certified Partner we will take additional actions that may include publicly disclosing the issue or incident, notifying our Members, and removing the vendor from our Certified Program.
Do you guarantee that I'll be happy with the outcome?
No. You may be a jerk who will never be happy. However, if you're somewhat reasonable we will work hard to come to the best resolution we can for you.
Not a Member yet? You must be a Member to realize these benefits.