Dr. Alan Matarasso - Park Avenue, Manhattan

Dr. Matarasso He has published more than 200 articles, letters and abstracts in prestigious peer-reviewed medical journals; delivered over 500 lectures, invited lectures, exhibits, panel presentations and instructional courses.

Name: Dr. Alan Matarasso, MD, FACS, P.C.
Clinic/Office: Park Avenue, Manhattan NYC
Website: alanmatarassomd.com

What factor made you decide to venture into cosmetic medicine?

I was influenced by a professor D. Ralph Millard while a medical student at The University of Miami School of Medicine. I completed a residency in Plastic Surgery followed by a specialized fellowship in Aesthetic Surgery at Manhattan Eye, Ear and Throat Hospital in NYC. Cosmetic surgery became the sole focus of my practice. With the introduction of non-surgical procedures, like Botox we evolved into the ability to offer the full range of surgical and non-surgical treatments, fillers and energy based treatments (lasers, ultrasound and radiofrequency devices). I then became the first cosmetic medicine section editor of the Aesthetic Surgery Journal.

What can you tell about your office?

Our office is located on 85th and Park Avenue. I have a wonderful team of nurses, physician assistants and assistants who specialize in cosmetic medicine. The staff is overseen by our coordinator. We provide a full range of cosmetic surgery services (face and eye lift, rhinoplasty, liposuction, abdominoplasty and breast surgery) and all of the non- surgical procedures (neurotoxins, fillers, lasers etc.) We have an accredited operating room on premises, I perform many procedures at Manhattan Eye, Ear and Throat Hospital/Lenox Hill Hospital which is a world known ambulatory surgery center specializing in aesthetic surgery. 

Tell us more about your staff and your hiring process.

There’s a saying “slow to hire fast to fire.” Your staff represents the doctor, their thought process and can be the patient’s first interaction with the office. We constantly look for intelligent people who are consumer orientated, always keeping in mind that we are a service business and that the patient’s satisfaction comes above everything. Members of the team receive a guaranteed salary and generous benefits package that includes health insurance and a retirement plan.

Which non-surgical cosmetic technologies do you use?

Surgery addresses the quantity of tissue, skin, fat etc., but not the quality. Non-surgical treatment often addresses other issues and can complement or enhance surgery or address areas that surgery will not improve. It’s ideal to be able to offer the patients a full range of surgical and non-surgical procedures based on their needs, rather than a practice that can only offer what they have available.

Our Nurse Practitioner, Tiffany M. Rice, N.P., manages the nonsurgical side of the practice. The InMode Platform is the nonsurgical technology that Tiffany is currently using along with fillers (Juvederm, Voluma, Restylane, Kybella etc) and neurotoxins.

In regards to IPL specifically, Lummeca is our preferred treatment. Patients are satisfied with the results of Lummeca as clearance of pigmentation is typically achieved in 1-3 sessions as compared to 3-6 sessions with other IPL technologies that we have used in the past.

We are approached on a regular basis with new technologies which we appreciate and evaluate according to the needs of our patients.

How do you market to patients?

Our referrals come from word of mouth and doctors. Periodically will do blogs about our professional activities such as lecturing to medical groups and writing medical journal articles. I do an extensive amount of plastic surgery education, lectures and journal and textbook writing. I have always been involved in plastic surgery and I’m currently American Society of Plastic Surgery Vice President of Aesthetic Plastic Surgery and Private Practice Committee.

What do you find as profitable for your practice?

What is most profitable is a happy patient. Happy patients refer friends and family and usually remain patients for life. We are always looking into adding new proven techniques that benefit the patients. We also consider adding trained personnel that preform services we do not currently provide such as hair removal or tattoo removal.

Can you tell us any stories in your current career in cosmetic medicine?

Everybody looks into their own mirror, in other words different things bother different people. I recall a young male with a large mole on his nose and when I introduced myself in my typical fashion of asking what was bothering him, he mentioned something completely different then what I would have thought and never mentioned the very apparent mole on his nose. Or, when a girl comes in and says she wants a B-cup but shows me a picture of an exotic dancer size breast. What most people want is a better more natural version of themselves, not to look different. Another part of the patient encounter is predicting satisfaction, who will be happy and less so. I’ve learned that for any surgical or non-surgical procedure to the extent possible to have an in depth conversation and understanding of all your patients goals. I find we spend more time explaining what the procedures won’t do rather then what it will do. “Under promise over deliver”. Remember pre-treatment it is an explanation, post it is an excuse.

What can you tell your fellow physicians?

It’s all about delivering a good product and being forthright with the patients. In order to showcase your ability it requires communicating with patients in a language they understand. It’s also about the complete “experience”, from the moment they call to their final follow up appointment.

With regards to insights into cosmetic medicine it is a rapidly evolving exciting speciality and staying abreast of all the surgical and non-surgical advantages is essential. Always work hard and put the patient first.

About Dr. Matarasso  

Dr. Matarasso is a native of Westchester County in New York. He attended public schools where he was a 3 letter varsity athlete. He is a magna cum laude graduate of Boston University and a graduate of the University of Miami School of Medicine. Dr. Matarasso trained in general surgery at the Albert Einstein College of Medicine-Montefiore Hospital where he continued as resident and then chief resident in plastic surgery. He completed a fellowship in cosmetic surgery under the direction of Dr. Thomas D. Rees at Manhattan Eye, Ear and Throat Hospital/Institute of Reconstructive Plastic Surgery-New York University Medical Center. He was certified by the American Board of Plastic Surgery in November 1986. Dr. Matarasso achieved the rank of Clinical Professor of Plastic Surgery at Albert Einstein College of Medicine. His clinical practice is located in Manhattan, New York. He maintains an AAAASF-accredited operating room and has hospital privileges at numerous New York City medical centers. Dr. Matarasso has devoted his entire career to the specialty of aesthetic plastic surgery.

Interview: Anthony Youn, MD, FACS

Medspa MD's interview with Dr. Anthony Youn, MD, FACS, a plastic surgeon and author practicing in Michigan.

Physician: Dr. Anthony Youn, MD, FACS
Location: Troy, Michigan
Website: www.dryoun.com
That's interesting: Dr. Youn has been named one of the top three plastic surgeons in the United States by askmen.com and the only Michigan plastic surgeon named as a Top Doctor by U.S. News and World Report.

Profile: I am a board-certified plastic surgeon in private practice in Troy, Michigan. I am a member of the American Society of Plastic Surgeons, the American Society for Aesthetic Plastic Surgery, and an Assistant Professor of Surgery at Oakland University / William Beaumont School of Medicine.

Can you tell us a little bit about your background and how you got started as a plastic surgeon?

My first taste of plastic surgery was when I underwent major reconstructive surgery to my jaw in the summer between high school and college.  Prior to this surgery, my mandible was so large it was twice the size of Jay Leno’s and dubbed “Jawzilla.” At the time I hoped that this surgery would transform me, a skinny Asian American nerd with no nerve, no game, and no clue, into an Adonis: A ladies’ man.  Unfortunately, this surgery started a four-year dating drought, and didn’t really teach me that changing your appearance could change your life until much, much later.

My real introduction to plastic surgery came in the form of an eight-month-old boy who was mauled by a raccoon. His face was literally eaten off. The moment I saw the plastic surgeon make plans to reconstruct this poor child’s face, I was hooked. I describe this scene in great detail in my book.

I completed my plastic surgery residency at Michigan State University in Grand Rapids, a fellowship in aesthetic plastic surgery in Beverly Hills, and stared my private practice in Metro Detroit.

Can you tell us more about your practice and how it's organized?

Youn Plastic Surgery, PLLC is a private practice plastic surgery clinic. I have six employees: a receptionist, a patient coordinator/scheduler, a medical assistant, two aestheticians, a nurse injector, and myself. The office inhabits 4000 sq feet on the 12^th floor of the tallest high rise building in Metro Detroit. We offer a full range of surgical and non-surgical plastic surgery treatments, including laser treatments, injections, cosmetic and reconstructive plastic surgery.

Staff compensation is often a question for docs. How do you handle that?

All of my employees are paid hourly, with no pre-set incentives or commission. Full time employees get full benefits, including health insurance, 401K, and profit-sharing. I work with a practice management company to help with payroll and other employment issues.

What are your thoughts about the IPL and cosmetic lasers that you’re using in your clinic?

Due to my frequent media appearances, I often have new technology come through my office, usually for limited periods of time. I frequently present the newest laser and light-based technology for several television programs, and have partnered with various companies who supply them to me on a trial basis. That being said, I also own several ‘workhorse’ devices that are used on a daily basis.  I have the Cynosure Cynergy laser, which combines pulse dye and Nd-YAG lasers in one, and the Syneron eLight with Refirme, hair removal, and skin rejuvenation treatment heads. My office also uses the Dermosonic device for the temporary reduction of cellulite and a microdermabrasion machine as well.

Sound's like you're fortunate in that you're really busy which leads to the next question: How are you marketing your practice?

I’m fortunate that the only advertising I purchase is the maintenance of my three websites:dryoun.com, celebcosmeticsurgery.com, and institchesbook.com.  I’m often featured in local and national media, which has given me a significant amount of exposure. In the past I’ve used many sources of advertising, including newspapers, local magazines, internet SEO, local TV and radio, all with varying results. I find that internal advertising using Constant Contact (email software) has been our most effective means of getting the word out. The yellow pages is the one media source I recommend other providers not waste their money on.

I recently went on a book tour to promote my book which included articles in several magazines and newspapers, including Plastic Surgery Practice and Plastic Surgery News.  This exposure has been really valuable for my practice.

What treatments or services are most profitable for you?

No question, Surgery. The vast majority of the profits of my practice come from surgery. Although approximately 25-30% of the gross practice revenue stems from non-surgical treatments, approximately 60-70% of this revenue goes to supply costs, like Botox vials, Restylane syringes, and laser maintenance costs. 

Plastic surgeons, like all doctors in cosmetic medicine, usually have some interesting patient stories to tell. Do you have one that really stands out?

As a plastic surgeon, I often encounter patients whom I suspect suffer from Body Dymorphic Disorder, or BDD. Typically, I encourage them to seek counseling and avoid plastic surgery. Unfortunately, most BDD patients don’t believe they have the disorder and refuse to see a therapist. I remember a patient I’ll call “Jane.”

Jane was a librarian in her mid-forties who consulted me for eyelid surgery. It didn’t take long for me to diagnose her with BDD.

“So what would you like to talk about today?” I asked her.

“Don’t act like you don’t know, Dr. Youn. I see you staring at my eyes.  Just like everyone who comes into the library. They pretend to read books or go through the card catalogue, but the moment I look away they stare at me. I catch them doing it all the time. I need you to fix my hideous eyes.”

“What’s wrong with them?  I think they look fine.”

“Don’t patronize me. You know what’s wrong with them! I’ll pay you five thousand dollar cash to fix them. I hear you’re the best. I want you to make them perfect.”

I spent an hour trying to convince Jane that she didn’t need surgery and that she should seek professional counseling instead. She wouldn’t listen.  She became increasingly agitated. Finally she said if I didn’t operate on her, she would take a scalpel and perform the surgery on herself in my office right then! 

Cue creepy horror film music here.

I would never operate on Jane, who clearly seemed mentally imbalanced. But I wanted to say no to her as tactfully as possible. I pulled out my trump card. When things get ugly, I go to the one excuse that always defuses a situation, guaranteed to reject a patient for surgery without making her upset. 

Sadly, it’s the same excuse countless women used on me during high school and college.

“Jane, it’s not you, it’s me. I’m not ready to do your surgery. I don’t think I’m a skilled enough surgeon to make you happy.

“Really?”

“Yes. Jane, I’m not good enough for you.”

Don’t laugh. She bought it.    

Any final words of advice for other physicians running their own clinic?

I think the best advice I can give is this: When you are done with work, do things you enjoy.  As physicians, we are accustomed to delayed gratification. It’s always a challenge for us to find balance in our lives. I currently split my time between my family, my work, and writing. We’ve each undergone over 23 years of schooling to become practicing physicians, and now is the time to enjoy the fruits of our labor. Find moments of happiness in your work and at home. I think the turtle in Kung Fu Panda said it best, “Today is the present, and that’s why it’s a gift.”

About: Dr. Youn is the author of a plastic surgery tell-all, In Stitches, recently published by Simon and Schuster and  a regular contributor to CNN.com, MSNBC.com, and USA Today.  Dr. Youn has been featured on the Rachael Ray Show, Good Morning America, the Dr. Oz Show, the CBS Early Show, and many others.

Dr. Youn has authored or co-authored several papers and scientific manuscripts on plastic surgery, including such procedures as the Volumetric Facelift and Facial Reshaping. In addition, throughout his career he has conducted scientific research on a variety of topics, extending from cosmetic surgery, to laser treatments, to reconstructive trauma surgery, to HIV medications.  He is a member of the Editorial Advisory Board for Plastic Surgery Practice Magazine and has lectured throughout the country.

This interview is part of a series of interviews of physicians running medical spas, laser clinics and cosmetic surgery centers. If you'd like to be interviewed, just contact us.